The AV Doctors™ · Care & Takeover
Your smart home,
looked after.
We service and take over Control4, Lutron, Crestron and Savant systems, including ones we didn’t install, so your home keeps doing what it promised.
Sound familiar?
The calls we get every week.
The inherited system
You bought a house full of technology, and a drawer full of remotes nobody explained. We audit it, recover the logins and make it yours.
The vanished installer
The company that fitted your system is gone or gone quiet. We take over the dealer account and become your installer of record.
The tired system
It was brilliant in 2015. Updates, new remotes and some honest advice will usually bring it back, for far less than replacement.
The managed property
Estates, second homes and managed portfolios, with named engineers, scheduled visits and a direct line for house staff.
Frustrated right now? Start with the Control4 takeover page, it answers the questions everyone asks first.
How takeover works
Four steps to control.
01 · Health Check
A fixed-price on-site health check of your existing system, however it was left. From £400.
02 · Report
A plain-English report: what you have, what’s wrong, what it costs to put right.
03 · Optimise
We repair, update and tune the system, and regain the logins you should own.
04 · Handover
Ongoing care with a stated response time. You’re never orphaned again.
New · Plan builder
Build your own price.
Ten questions about your home: rooms, TVs, audio, touchscreens, cinema, pool and what else the system runs. You get an annual figure on the spot, VAT included, with 5% off for paying in full or a simple monthly amount.
Straight answers
Control4 problems, answered.
Can you take over a Control4 system you didn’t install?
Yes. The AV Doctors service is built for exactly this: homes and businesses that have lost contact with their original installer. We assess the system, take on the account, and provide ongoing cover.
My installer has disappeared and I have no logins. Can you help?
Yes. Orphaned systems with no dealer access or logins are one of the most common reasons people call us. We can regain control of the system and hand ownership back to you.
My Control4 remote has stopped working. What should I do?
First try a restart of the remote and controller. If it still fails, the battery, pairing or programming usually needs professional attention. We repair and replace Control4 remotes, including on systems we did not install, and often fix pairing issues remotely.
The Control4 app will not connect to my house. Can it be fixed?
Almost always. App connection problems usually trace to the network, a controller that needs attention, or a lapsed 4Sight subscription rather than a dead system. We diagnose remotely where possible and restore control, including on inherited systems.
My Control4 system stopped working after a power cut. Is it dead?
Rarely. Power interruptions can leave controllers, switches or sources out of sync, and a managed restart in the right order usually revives everything. If hardware has failed, we tell you exactly what and quote a fixed price before touching anything.
Is my old Control4 system worth upgrading or should I replace it?
Most systems are worth upgrading. Control4 hardware is long-lived, and moving to a current controller and OS typically costs a fraction of replacement while transforming speed and app control. The health check tells you honestly which parts are worth keeping.
How much does smart home maintenance cost?
Gold care plans start from £350 a year and health checks from £400. You can build your own guide price in two minutes with the Living care plan calculator, with all figures including VAT.
How quickly can you respond when something breaks?
Care-plan clients get priority response with a stated turnaround, and many faults are fixed remotely the same day. Without a plan we will still help; plan holders simply go to the front of the queue.
What care covers
Everything with a heartbeat.
- Control4, Lutron, Crestron, Savant, RTi and CBUS systems
- Annual health check, firmware and software updates
- Remote diagnostics, often fixed before you knew we logged in
- Priority response with a stated turnaround, not "when we can"
- Remotes, keypads and touchscreens repaired or replaced
- Networks, WiFi, CCTV, gates, blinds and whatever else it runs
"We purchased a smart home... something wasn't quite right. Living Home Tech showed up. They have been brilliant and we are now sorted out, with a home that works."